Dealer Success Manager

Dealer Success Manager

Who We Are

Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee M.A.R.S., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time.

Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game-changing customer experience while driving revenue growth. Our innovative technology supports AI-powered scheduling & analytics, ensuring dealers efficiently “go mobile.”

We’re a scrappy, curious, resourceful team that's united by a “work hard, play hard” mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We’ve also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone’s an owner, with equity on the table for all. We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration.

What you’ll do

You’ll play a critical role in ensuring the seamless onboarding, integration and ongoing success of our dealership partners deploying the Curbee M.A.R.S. platform. You’ll serve as both a product expert and a coach, working closely with dealers to drive business outcomes, enhance mobile service adoption, and create lasting partnerships.

As a Dealer Success Manager at Curbee, you won’t just manage accounts, you’ll drive the future of automotive service.

• Lead with Ownership: Directly influence process and change management for one of the largest contributors to our global economy.
• Innovate Boldly: Shape the future of the auto industry by changing the way cars are serviced and maintained. You’ll influence change directly with dealers, but also throughout the industry.
• Stay Curious: Dive into customer needs and work across teams to drive retention and growth among our dealership partners by understanding their business needs and helping them succeed.
• Be a Culture Add: Bring fun, energy, and collaboration to the table. Mentor teammates, champion best practices, and inspire innovation.
• Rapidly Scale: Build on our portfolio of dealers, constantly improve the speed of our playbooks to kick-off new dealers and ramp their volume.
• Truly Support & Train: Provide ongoing training, support and product knowledge to dealers, ensuring they have the tools and resources needed to service their customer effectively & mobily.
• Drive Performance: Regularly analyze dealer performance metrics and provide actionable insights to improve sales, scheduling, customer satisfaction, and profitability.
• Know Our Customer: Travel (~60%) to meet customers, gain firsthand insights into their challenges to help build solutions that truly address their needs.

What We’re Looking For

We need someone who’s more than just a great account manager. You’ll succeed at Curbee if you’re:

• Driven & Motivated: You bring passion and purpose to everything you do.
• Curious & Creative: You love learning and thrive on solving challenging problems.
• A Team Player: You’re fun to work with, collaborative and all about positive vibes.
• Adaptable: You flourish in a fast-paced, ever-changing startup environment.
• An Extreme Owner: You take full responsibility for your work and the success of the team.

Your Superpowers

• 2+ years experience in B2B customer success, professional services, or account management.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement.
• Empathetic, positive attitude with a track record of helping customers reach their goals.
• An innate understanding of how to balance advocacy for the company and the customer.
• Adaptability to embrace the fast paced dealership technology environment.
• Strong public speaking and presentation skills.
• 60% travel - regional and national.

Bonus Points for

• Experience in the automotive industry, especially inside dealership operations or as a related vendor.
• Strong understanding of dealership technology systems (Xtime, Tekion, DealerTrack, Reynolds & Reynolds, CDK, etc).
• Expertise on Zoom, Slack, Jira, Google-Suite but still happy to take a regular old phone call.
• Being based in the LA, SoCal Area, or willing to relocate.

What You’ll Get

A competitive salary, equity ownership (because we’re all in this together), unlimited PTO, comprehensive benefits, and the chance to make a massive impact in a small, fast-moving team.

If you’re highly motivated, love tackling big challenges, and want to build a future you can be proud of (while sneaking in a cookie or two), we’d love to chat. 🚗🍪